Service Delivery Policy

Last updated: 21 August 2026

GoAhead Digital sells digital services and software access. Nothing we sell is a physical product, so there is no courier, no tracking number and no shipping charge. This page sets out how and when what you paid for actually reaches you.

Software and subscription plans

Access is granted immediately after your payment is confirmed. Your account is enabled straight away and a confirmation email with your login details is sent to the address used at checkout, normally within a few minutes.

If that email has not arrived within one hour, check your spam folder, then contact us and we will resend it.

Service and project work

For audits, website work, content and ongoing SEO, delivery begins once payment is confirmed:

• Kick-off — we contact you within 1 working day to confirm scope and what we need from you.
• Audits and reports — delivered within 3 to 7 working days.
• Website and content projects — delivered to the timeline agreed in writing before work begins, as stated on your invoice or proposal.
• Monthly retainers — work runs continuously through the month, with a report at the end of each month.

Where a project depends on something from you — website access, content or approvals — the timeline runs from when we receive it. We will always tell you what we are waiting for.

How everything is delivered

Reports, files and deliverables are sent by email or made available inside your account. Work carried out on your own website is done directly on that site and confirmed to you in writing.

Where we deliver

Our services are delivered online and are available to customers anywhere, in India and internationally.

If delivery is delayed

If we are going to miss a date, we tell you before the date rather than after, with the new date and the reason. Where a delay is our fault, the terms on our Refund & Cancellation Policy apply.

Questions

Email hello@goaheaddigital.com or call +91 70392 51106.