Refund & Cancellation Policy

Last updated: 21 August 2026

This policy explains when you can cancel a service bought from GoAhead Digital, when a refund is due, and how long it takes to reach you. It applies to every service purchased through goaheaddigital.com.

Cancelling a subscription

Monthly and annual plans can be cancelled at any time from your account, or by emailing us. Cancelling stops the next payment. Your plan stays active until the end of the period you have already paid for, so you keep access until that date.

There is no cancellation fee and no notice period.

Refunds on subscriptions

• Within 7 days of your first payment on a new plan — refunded in full, no questions asked.
• After 7 days — the current period is not refunded, but you will not be billed again once you cancel.
• Billed by mistake — a duplicate charge, a charge after you cancelled, or a charge on a plan you never used is refunded in full whenever we find it, with no time limit.

Refunds on one-off project work

For audits, website builds, content and other project work, the position depends on how far the work has gone:

• Before work starts — full refund.
• Started but not delivered — we refund the part not yet done and keep only the value of the work already completed. We will show you exactly what that covers.
• Delivered — not refundable, because the work cannot be returned. If a delivery does not match what was agreed, tell us and we will correct it at no extra cost.

What is not refundable

Third-party costs we pay on your behalf and cannot recover — advertising spend, domain registrations, paid directory listings and third-party licences — are not refundable once spent.

How to ask for a refund

Email hello@goaheaddigital.com from the address on the account, with the payment date and amount. There is no special form, and you do not need to give a reason.

How long it takes

We respond to every refund request within 2 working days. Approved refunds are sent back to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few days more to show it on your statement.

If you are not happy with the outcome

Write to hello@goaheaddigital.com and a person will review it. We would rather fix a problem than keep money from a customer who feels let down.